Contact
No phone trees, no scripts. Technical issues go straight to our 24/7 Network Operations Center; sales, partnerships and everything else reach Aiden, our company lead. Either way, a person who knows the network reads every message.
Ways to reach us
Two inboxes, both read by people. Pick the one that matches your question — if you are not sure, write to either and we will pass it on.
Network Operations Center
Outages & technical support
Staffed around the clock by network engineers. Write to us about outages, connectivity problems, abuse reports or anything that looks wrong on your circuit.
- Outages & degraded service
- Technical support & configuration
- Abuse, spam & security reports
Sales & general enquiries
Talk to Aiden
New service, business quotes, partnerships, press, careers and general questions go directly to our company lead.
- New service & business quotes
- Partnerships & wholesale
- Press, careers & general enquiries
Headquarters
West Jordan, Utah
7533 S Center View Ct, Ste NWest Jordan, UT 84084United StatesHome base for our network engineers, NOC and field crews. Visits by appointment — email ahead so the right engineer is in.
QUANTUM LEAP TELECOM LLC · Utah entity no. 14742104-0160
Office hours
Monday – Friday8:00 AM – 6:00 PMMountain Time (MT)
The NOC never closes — email noc@ any time, day or night.
Something down?
Report an outage in three steps.
The fastest route to a fix is a precise report. Here is what helps our engineers most.
Check network status
See whether we already know. Incidents and planned maintenance are posted on the status page.
View statusEmail the NOC
Write to [email protected] with your service address or circuit ID, what you are seeing and when it started.
Email the NOCAdd the details
Which lights are on your ONT, whether a wired device is affected too, and a speed test or traceroute if you can run one.
ONT light guide
Shortcuts